12/31/2023 0 Comments Notificationsform recorditsubscribers – who will receive notifications of this subscription and by which channels.conditions – conditions to check while processing any changes in a document.message templates – channels to use to notify subscribers.the header with business object type, validity period and status (active or not).Notifications here are based on subscriptions which are created beforehand. – Create: Subscription (logical link id CT-NF-CR Work Center Link Group ID CT-APPL-CR) – Search: Subscriptions (logical link id CT-NF-SR Work Center Link Group ID CT-APPL-SR) As well I will show how to enable this framework for a not (yet) covered business object type from a development perspective.įirst of all you need to activate business function Notification Framework and E-Mail (CRM_ITSM_ALERTS) to enable this functionality in general.Īfter activation, you’ll find an option to create subscriptions in SERVICEPRO business role under Service Operations entry in the navigation bar Here I’d like to briefly describe some customizing steps needed to make this framework actually works. The restriction about business object type quoted above made me integrate this framework into a new business object type. Recently I tried this framework and found that its functionality is quite suitable for my project needs. This one is available from CRM 7.0 EHP2 SP6. ways) to accomplish notification tasks available in SAP CRM. It enables you to subscribe yourself or a group of persons to a transaction or to transactions that have specific attributes.Ĭurrently, you can use the Notification Framework for service requests and master service requests.Īctually, there are quite a number of “frameworks” (e.g. The Notification Framework enables you to keep your business partners informed about the status and the progress of business transactions.
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